PRIVACY POLICY

Effective Date: April 21, 2026

Last Updated: April 21, 2026

SDS Auto Detailing ("SDS Auto Detailing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights and choices you have regarding your information when you visit sdsdetail.com (the "Site"), book or receive our mobile auto detailing services, or communicate with us (collectively, the "Services").

SDS Auto Detailing is a sole proprietorship operating in Hillsborough County, Florida. By using the Site or Services, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

When you book a service, request a quote, contact us, or communicate with us, you may provide:

- Identifiers, such as your full name, email address, phone number, and service address

- Vehicle information, such as year, make, model, color, condition, and license plate (where relevant to service)

- Payment information, such as credit/debit card details, billing address, and transaction history (processed through our third-party payment processor, not stored on our systems)

- Communications, such as messages, emails, texts, call recordings (if any), reviews, feedback, and service notes

- Photos or videos that you submit to help us quote a job

1.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

- Device and usage data, such as IP address, browser type, operating system, device identifiers, pages viewed, referring/exit pages, clickstream, and time spent on the Site

- Cookies and similar technologies, such as cookies, pixels, tags, and web beacons (see Section 6)

- Location data limited to the general geographic area derived from your IP address and the service address you provide

1.3 Information from Third Parties

We may receive information from third parties, such as:

- Lead and booking platforms (for example, our website forms, Google Business Profile, Facebook, Instagram, Yelp, or lead providers)

- Payment processors (confirmation of payment, not full card data)

- Marketing and advertising platforms (for example, Meta/Facebook and Google Ads)

- Service providers we use to operate our business (for example, scheduling, CRM, email/SMS tools)

2. How We Use Your Information

We use the information we collect to:

- Schedule, provide, and complete the Services you request

- Communicate about bookings, confirmations, changes, and follow-ups (including by phone, email, and SMS)

- Process payments, deposits, refunds (where applicable), and recover unpaid balances

- Send service reminders, maintenance reminders, offers, promotions, and newsletters (where permitted)

- Respond to inquiries, reviews, and complaints

- Personalize and improve the Site, Services, and customer experience

- Market our Services, including through targeted online advertising and social media

- Use before/after photos of vehicles for portfolio, marketing, and social media, consistent with our Terms of Service (you may opt out at any time by emailing [email protected])

- Detect, prevent, and investigate fraud, abuse, chargebacks, or security issues

- Comply with legal obligations, enforce our Terms of Service, and protect our rights, property, and safety and those of others

3. How We Share Your Information

We do not sell your personal information for money. We may share your information in the following circumstances:

- Service providers and vendors that help us operate our business, including payment processors, scheduling/CRM platforms, email/SMS marketing tools, hosting providers, analytics providers, and advertising partners. These providers are only permitted to use your information as needed to perform services for us.

- Advertising and analytics partners (for example, Meta/Facebook, Google) to measure ad performance and show you relevant ads. Some of these activities may be considered "sharing" or "sale" of personal information under certain state laws (see Section 7).

- Business transfers, such as if we are involved in a merger, acquisition, financing, asset sale, or bankruptcy, in which case information may be transferred as part of that transaction.

- Legal and safety, when we believe disclosure is necessary to comply with a law, regulation, subpoena, court order, or other legal process, or to protect the rights, property, or safety of SDS Auto Detailing, our customers, or others.

- With your consent, for any other purpose disclosed at the time of collection.

4. How Long We Keep Your Information

We retain personal information for as long as needed to provide the Services, maintain business records, comply with tax and legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by category:

- Customer and booking records: up to 7 years after last service (for tax and accounting purposes)

- Marketing contacts: until you unsubscribe or request deletion

- Website analytics: typically up to 26 months

- Payment records: as required by our payment processor and applicable law

When information is no longer needed, we will either delete it or anonymize it.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You use the Site and Services at your own risk.

6. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to remember your preferences, analyze traffic, and support advertising. Cookie categories we may use include:

- Strictly necessary cookies that are required for the Site to function

- Performance/analytics cookies that help us understand how visitors use the Site

- Marketing/advertising cookies that deliver and measure the effectiveness of ads

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Disabling cookies may affect Site functionality. We currently do not respond to Do Not Track (DNT) signals, but we honor applicable opt-out preference signals where legally required (see Section 7).

7. Your Privacy Rights and Choices

7.1 All Users

You may:

- Opt out of marketing emails by clicking the unsubscribe link in any marketing email we send

- Opt out of marketing SMS by replying STOP to any marketing text message

- Opt out of call and SMS contact by notifying us at [email protected]

- Request photo opt-out by emailing [email protected] before your service, so we do not photograph or publish images of your vehicle

Transactional messages (booking confirmations, reminders, service updates, and receipts) are not considered marketing and may still be sent while you are an active customer.

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

- Know what personal information we collect, use, disclose, and share about you

- Access or request a copy of your personal information

- Delete your personal information, subject to legal exceptions

- Correct inaccurate personal information

- Opt out of sale or sharing of personal information for targeted advertising

- Limit use of sensitive personal information

- Non-discrimination for exercising your rights

To exercise these rights, email [email protected] with "California Privacy Request" in the subject line. We will verify your identity before fulfilling your request. You may also designate an authorized agent to submit a request on your behalf (we will verify both your identity and the agent's authority).

7.3 Florida Residents

SDS Auto Detailing is based in Florida. The Florida Digital Bill of Rights (FDBR) applies to businesses that meet certain revenue thresholds which we do not currently meet. Regardless, as a courtesy, Florida residents may exercise the same access, correction, deletion, and opt-out rights described above by emailing [email protected] with "Florida Privacy Request" in the subject line.

7.4 Other U.S. State Residents

Residents of other U.S. states that have enacted comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have similar rights, including access, correction, deletion, portability, and opt-out of targeted advertising. To exercise these rights, email us at [email protected].

7.5 Response Times

We will respond to verified requests within 45 days for California residents (with one 45-day extension available) and within the timelines required by other applicable state laws.

8. Children's Privacy

The Site and Services are not directed to, and we do not knowingly collect personal information from, children under 13. If you believe we have collected information from a child under 13, please contact us at [email protected] and we will take steps to delete it.

9. Third-Party Links and Services

The Site may contain links to, or be accessed from, third-party websites or platforms (such as Facebook, Instagram, Google, or Yelp). Those third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party service you use.

10. SMS / Text Messaging Terms

By providing your phone number and submitting it through any of our forms, you give your express written consent to receive calls and text messages (including autodialed and prerecorded messages) from SDS Auto Detailing at that specific number, for booking, service, and marketing purposes. Consent to receive marketing messages is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can opt out of marketing messages at any time by replying STOP. You can get help by replying HELP or emailing [email protected]. Carriers are not liable for delayed or undelivered messages.

11. Do Not Sell or Share My Personal Information

We may use cookies and tools from advertising partners (such as Meta/Facebook and Google) that may be considered a "sale" or "sharing" of personal information under certain state privacy laws. To opt out, email us at [email protected] with "Do Not Sell or Share" in the subject line, and where available, enable global opt-out preference signals (such as the Global Privacy Control) in your browser.

12. International Users

The Site and Services are intended for users located in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised "Last Updated" date. For material changes, we will make reasonable efforts to notify you (for example, by email or a notice on the Site). Your continued use of the Site or Services after the changes take effect constitutes your acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

SDS Auto Detailing

Hillsborough County, Florida

Phone: 813-553-1553

Email: [email protected]

Website: sdsdetail.com